|Data Controller:||Hala Limited and Hala South Limited (together, “Hala Group”)
12-16 York Road
SL6 1SF Tel: 01628 581975
This Notice relates to Hala Group’s use of your personal information. In this privacy notice, any references to “we”, “us”, or “our” are references to Hala Group; any references to “you”, “your” or “Customer(s)” are references to you, as a customer of Domino’s.
At Domino’s, we take the privacy rights of our customers very seriously. We are committed to complying with the General Data Protection Regulation 2016/679 and the Data Protection Act 2018. This privacy notice aims to give you information on how we collect and process your data through: your use of the dominos.co.uk website, our mobile, tablet or other applications (together, the “Sites”); interacting with our stores; contacting our customer services team (whether via the form on hellodominos.co.uk, by email, or by telephone); or when signing up to receive our updates or fantastic deals.
WHO ARE WE?
Domino’s is a franchised business, where almost all stores are owned and operated by independent franchises. Hala Group is one such Franchise.
The Data Controller of the Sites is Domino’s Pizza UK & Ireland Limited (“DPUK”) of 1 Thornbury, West Ashland, Milton Keynes MK6 4BB. To view their privacy statement, please click here.
As Hala Group is a franchise of Domino’s, it is important for our business that your personal information is transferred between us and DPUK to enable us to provide services to you. This includes processing orders that are submitted online. We also share data so that we can conduct our marketing activities.
This means that Hala Group and DPUK are “joint controllers” of your data; we are both responsible for determining how we hold and use personal information about you. For our joint controller statement, please click here.
If you have any questions about this privacy notice, or our privacy practices, please contact us via [email protected]. You can also contact us as the following postal address:
Tel: 01628 581975
DATA PROTECTION PRINCIPLES
We will comply with data protection law and principles, which means that your data will be:
WHAT INFORMATION DO WE COLLECT?
Hala Group collects a range of information about you. This includes:
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Data will be stored in a range of different places, and may be stored on other IT systems used by Hala Group (including email).
HOW DO WE COLLECT YOUR PERSONAL DATA?
We use different methods to collect data from and about you, including through:
Direct interactions. You may give us your Identity, Contact and Financial data by filling in forms or by corresponding with us online, by post, phone, email or otherwise. This includes personal data you provide when you:
Third parties or publicly available sources. If you sign up to receive communications via text messaging, or via direct mail campaigns, we will receive personal data about you from:
WHY DO WE PROCESS PERSONAL DATA?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
where we need to perform the contract we have entered into with you;
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, and Transaction data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.
WHO HAS ACCESS TO DATA?
Your information will be shared internally for the purposes of the recruitment exercise. This includes:
We will also share your data with DPUK, TMS and Paragon. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will not transfer your data outside the European Economic Area.
HOW DO WE PROTECT DATA?
We take the security of your data seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed without authorisation. We limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know.
HOW LONG DO WE KEEP DATA FOR?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
As a data subject, you have several rights. You can:
If you would like to exercise any of these rights, please contact [email protected]. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
RIGHT TO WITHDRAW CONSENT
When you contact us or signed up to our communications, you provided consent to us processing your personal information for the purposes set out in this Privacy Notice. You have the right to withdraw your consent for processing for that purpose at any time. To withdraw your consent, please contact [email protected].